Contact Reese & the CRE8SIT team
Before you call or text, check the hours below. Messages can be sent anytime, but Reese responds during posted business hours and does not work Tuesdays or Sundays.
Right now · Central Time
Outside business hoursCalls and texts are closed for the day. Messages sent now will be handled Friday, the next business day.REESE'S BUSINESS HOURS · CENTRAL TIME
When to call, text, or use the portal
Outside these windows, Reese will not respond until the next business day. Tuesday and Sunday are full days off.
SunSunday
MonMonday
Text / live messages2:30 PM – 5:00 PM
Calls / consulting2:30 PM – 5:00 PM · 6:00 PM – 7:00 PM
TueTuesday
WedWednesday
Text / live messages2:30 PM – 5:00 PM
Calls / consulting2:30 PM – 5:00 PM · 6:00 PM – 7:00 PM
ThuThursday
Text / live messages2:30 PM – 5:00 PM
Calls / consulting2:30 PM – 5:00 PM · 6:00 PM – 8:30 PM
FriFriday
Text / live messages2:30 PM – 5:00 PM
Calls / consulting2:30 PM – 5:00 PM · 6:00 PM – 8:30 PM
SatSaturday
Text / live messages12:00 PM – 2:00 PM
Calls / consulting12:00 PM – 2:00 PM
Homeschool / focus blockMonday, Wednesday, Thursday & Friday · 8:30 AM – 2:30 PM
Portal/app messages may be sent, but Reese does not take regular calls or texts during this block.
Between live contact windowsMonday, Wednesday, Thursday & Friday · 5:00 PM – 6:00 PM
Use the client portal or contact form. Calls and texts resume during the evening window.
After-hours rule
You may leave a portal message, email, support request, voicemail, or text after hours, but it does not create an immediate-response obligation. Reese will respond on the next open business day. Tuesday and Sunday messages wait until the next business day.
ACTIVE CLIENTS · COMMUNICATION + BILLABLE WORK
What is included, and what may become an added charge
Being an existing client does not mean every new request is automatically included in the original package.
Normal project communication
Routine project questions, updates, payment questions, document questions, and brief coordination through your portal/contact channels are the right place to start. Simply sending a normal support message does not create an extra fee.
Requests that may be billable
Added services, extra meetings or consultations beyond your package, rush/same-day work, extra revisions, change requests, or work outside the contracted scope may require an add-on or separate charge based on your agreement and current pricing.
No surprise add-ons: if your request turns into work that is not included in your package, CRE8SIT should identify it as additional/billable work before that extra work is performed or added to your balance.
Contracted event-day clients: if your project provides a specific event-day or emergency contact method, use that project-specific method instead of the general Contact Center.
CONTACT SUPPORT
Send us the details
This goes directly into the CRE8SIT support queue. If sent outside business hours, it will be handled the next business day.